Cricket Protect FAQs

Cricket Protect is an optional feature you can add to your eligible device. Save money after the manufacturer's warranty expires. If your phone or smartwatch is lost, stolen, damaged, or malfunctions, Cricket Protect helps provide a fast and easy replacement.

What does Cricket Protect cover?

• Loss - where's my device?
• Theft - who took my device?
• Accidental breaks or liquid damage. Oops!
• In-warranty exchanges - why is my device acting funny?
• Out-of-warranty malfunctions - what's wrong with my device?

How much does it cost?

Cricket Protect costs $8 per monthly plan cycle. You only pay a deductible once your claim is approved.

I'm bringing my own phone to Cricket. Can I enroll in Cricket Protect?

When you bring your own device to Cricket (BYOD), it may be eligible for enrollment in Cricket Protect or Cricket Protect Plus. Most phones with an MSRP of $49.99 or higher that are manufactured by Apple, Samsung, Motorola, LG, or Google and that are compatible with the Cricket network should be eligible for enrollment in Cricket Protect or Cricket Protect Plus. The phone must be in good working condition and not damaged. To enroll, you'll need to visit a Cricket store . You can check your Device ID (IMEI) to confirm the device is compatible with the Cricket network.

Cricket Protect BYOD Covered Device Manufacturers:

Does Cricket Protect cover all Cricket devices?

No. Tablets, Hotspots, and Some Certified Like New phones, as well as phones sold by Cricket with an MSRP value under $49.99, are not eligible for Cricket Protect.

Where am I covered?

• The Program is available only to Cricket subscribers in the contiguous United States, Alaska and Hawaii.
• Coverage includes losses that happen outside the U.S.

What are the claim limits?

You are allowed up to three claims in any consecutive 12-month period. Each occurrence is subject to a maximum cost replacement of $2,500.

How do I sign up?

• Online: If you are purchasing your phone online, you can add Cricket Protect as a monthly feature to eligible phones during checkout. You can also sign up for Cricket Protect online within 45 days of activation or upgrade via the myCricket App. If you are purchasing your smartwatch online, you can add Cricket Protect in the myCricket App after you set up your watch.
  • In the myCricket App, tap your line from the home screen. Tap Manage Features and then tap Add-On Features.
  • Simply add Cricket Protect at any Cricket Store at the time of purchase, or within 45 days** of buying your new, eligible Cricket device.
  • If you bought your new, eligible Cricket device at Walmart or another non-Cricket retail store, bring your phone and a copy of your receipt to a Cricket Store. You must bring your phone within 45** days of activation.

  What do I do if my device is lost, stolen, or damaged?

  To file a claim, call Customer Care at 1-855-309-8342. You can also file a claim online to start the process.

  How does Cricket Protect work?

  You can sign up for Cricket Protect when you purchase and activate a new, eligible phone on the Cricket network or purchase and set up a new smartwatch. You're covered for loss, theft, damage (including liquid), and out-of-warranty malfunction. If your claim is approved, you'll receive a new or refurbished replacement device. You’ll just pay the deductible. Replacements may be new or refurbished of the same or similar device. Color, brand, model and features may be different. Replacement equipment will be covered by a 12-month replacement warranty. Compatibility of accessories is not guaranteed.

  Do I have to pay a deductible?

  Yes. Deductibles range from $10-250, based on the device. Find your deductible or view complete terms and conditions.

  What should I do if I find my device after I have replaced it?

  Please call Asurion at 1-855-309-8342 to return the lost device. Asurion will send you a return envelope.

  How do I know if my Cricket Protect program is still in effect?

  Please call Asurion at 1-855-309-8342.

  How can I add Cricket Protect Plus to my account?

  If you already have Cricket Protect, you can upgrade to Cricket Protect Plus in the myCricket App at any time. It provides interactive support for your everyday tech needs and unlimited storage for photos and videos. If you don’t have Cricket Protect, you can only add Cricket Protect Plus within 45 days of a device purchase or upgrade.

  Can I cancel Cricket Protect?

  Yes, enrollment is optional, and you may cancel at any time without penalty.

  Want to learn more?

  Download the full Cricket Protect brochure. Get information on deductibles and terms and conditions.

  Cricket Protect: Includes Cricket Protect Insurance and Cricket Protect Service Warranty. Cricket Protect Insurance is insurance coverage underwritten by Continental Casualty Company, Chicago, IL, a CNA company (CNA), and administered by Asurion Protection Services, LLC (In Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. The Cricket Protect Service Warranty is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Cricket Protect includes a service contract that is separate and distinct from any product or service warranty which may be provided by the manufacturer, importer, or seller, and does not extend the term of any original product or service warranty that the manufacturer, importer, or seller may have provided. Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. All applicable taxes and surcharges are extra. For complete terms, conditions, and limitations, including premiums and deductibles, visit phoneclaim.com/cricket. General: Other fees, charges & restrictions apply.

  * For New York residents, the following may be purchased separately: Cricket Protect Insurance for $5.25 per month, Cricket Protect Service Warranty for $3.75 per month, Cricket Protect Plus Insurance for $5.50 per month, Cricket Protect Plus Service Warranty for $3.50 per month, and myExpert support for $3.00 per month. If you are enrolled in Cricket Protect Insurance, and you can submit proof that you have purchased and maintain a separate extended warranty, the premium for Cricket Protect Insurance will be reduced by $1.00. To purchase separately, please call 1-800-274-2538.

  Screen Repair: $29 deductible applies. For Cricket Protect only, each screen repair will be accounted for in your claim limit. Limited to eligible devices in select areas. Newly launched device models may not be eligible for repair. Visit phoneclaim.com/cricket or call 855-309-8342 to check current eligibility. Same-day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time. There may be limitations on the size of each video that can be backed up and secured with the myPhotoVault app.

  myPhotoVault app: The myPhotoVault app requires a compatible device with Cricket Wireless service. Technical limits may prevent certain features from working on all devices. There may be limitations on the size of each video that can be backed up and secured with the myPhotoVault app. App functionality requires device powered on and connected to the internet. Data charges may apply for app download. Accuracy, availability and timeliness are not guaranteed. Free versions of the app with limited features are also available. myPhotoVault and other related apps provided by Asurion Mobile Applications, LLC. Only available for devices running iOS 9.0 and up, or Android 5.0 and up. For additional details as well as full terms and conditions, visit phoneclaim.com/cricket.

  Some devices are not eligible for Cricket Protect.