What do I need to sign on to CitiBusiness Online for the first time?
In order to sign on to CitiBusiness Online for the first time, you must have your Business Code, User ID,Password and Security Token. They should be received within several days of enrollment. Password letters and Security Tokens for all users are sent in individually sealed envelopes via UPS overnight delivery to the business address to the attention of the primary contact listed on the enrollment form. Instructions for contacting Customer Service are also included to complete the first time setup. If the System Administrator adds any users online, then the user ID and an initial, temporary password will be provided promptly to the System Administrator. Please be sure to secure your CitiBusiness Online password and Security Token. You should never share your password or token with anyone, even if they claim they are from Citibank.
First time users are also required to accept the CitiBusiness Online User Agreement and may be prompted to provide answers to Security Questions after sign on. In addition, you should ensure that your system is virus-free and that your computer operating system and browser are up to date, including updated anti-spyware and anti-virus software. Businesses should install a firewall to detect and prevent unauthorized access to the system.
How to get real time information on the main screen without changing screens?
Main Menu > Account / User Administration > Customize Your Online Options
CitiBusiness Online lets you choose what your start page will be when you sign on. The available choices may vary from user to user within a business depending on the transactions or tasks they are enabled to perform. Each user can designate a different start page. A list of options from which you can select is displayed. To expand or contract the list, click the + or - sign, then click on your selection. You can change your start page as often as you like. To access your start page from anywhere within the system, click on the CitiBusiness Online logo.
Why don't certain options appear on my menu?
User access to specific accounts and functions are set by your System Administrator. Some features are made available based on enrollment by your business. Go to View Your Account Entitlements in the User/Account Administration section to see which functions you should be able to access.
What does the User Agreement cover?
The User Agreement describes your responsibilities and those of Citibank regarding the use of CitiBusiness Online, to the extent that these terms are unique to online banking, or are not covered in the CitiBusiness Client Manual that governs your deposit account.
For example, the User Agreement requires that you securely maintain your access codes and requires the Bank to honor specific types of instructions received on your behalf when valid codes have been entered. It also provides information on who to contact should you have a problem with CitiBusiness Online.
Can payments and transfers be cancelled?
Immediate payments, transfers and wire transfers cannot be cancelled. Internal payments, transfers and wire transfers scheduled for the future (either single or recurring) can be cancelled up until 6:45 AM ET on the scheduled payment date. Bill payments can be cancelled up until 11:45 PM ET on the day before the scheduled payment date. Use the See Planned Transfers or Planned Bill Payments sections to cancel these transactions.
What if there are insufficient funds to cover a planned transfer or payment?
CitiBusiness Online will attempt to complete the internal transfer, wire transfer or bill payment throughout the day for five consecutive calendar days. You will be notified online with a message each day funds are insufficient. After the fifth unsuccessful attempt, CitiBusiness Online will automatically cancel the transaction and notify you with an electronic message.
What happens if the bill payment I've scheduled does not appear on my latest statement from the payee?
First, make sure that enough time has elapsed for the payment to reach the payee. Verify that the payee statement cutoff date was at least five to seven business days after you scheduled your payment. You may want to check with the payee to see if the payment missed the payee's billing statement closing date. If the payment still has not posted, you should send an online message to initiate a research request using the Report A Bill Payment Problem option in the Transfers and Payments section.
When will stop payment requests be processed?
Requests received before 6 PM ET on a business day will be processed the same day. Requests received after 6 PM or on a non-business day will be processed on the next business day. Please note: If you make the stop payment request at a financial center, the cutoff time is 3 PM local time for same day processing.
Can I add additional accounts to CitiBusiness Online after I'm already enrolled?
Yes, your CitiBusiness Banker may add additional accounts. IMMAs, CDs and SDA and CitiEscrow client accounts opened directly on CitiBusiness Online are automatically linked. To link accounts not opened on CitiBusiness Online, contact your CitiBusiness Banker.
Can CD purchase instructions be left in the Approvals or Messages sections for future authorization?
Because of potential rate fluctuations, a Signer can only authorize CD purchases at the time the instructions are entered. Other accounts can be left in Approvals for future authorization.
Can I close an account on CitiBusiness Online?
No. With the exception of CitiEscrow and Security Deposit client accounts, you can close an account only at your financial center or through your CitiBusiness Banker. You can remove an account from CitiBusiness Online by sending an online message or calling Customer Service, but this does not close the account.
Can I use CitiBusiness Online from wherever I access the Internet?
Since CitiBusiness Online is an Internet-based service, you can sign on from any location where you can access the Internet with a browser capable of 128 bit encryption. Please be sure to secure or delete any data that you may download to your computer such as information reporting or statements.
How will activities performed at my financial center appear on CitiBusiness Online?
CitiBusiness Online activity screens show all activity on your account, including transactions not done on CitiBusiness Online. Account balances reflect activities performed at the financial center, on the phone or at a Citibank ATM Location, as well as transactions done on CitiBusiness Online. The screens that list past or planned transfers and payments, bill payments, wire transfers and stop payment requests include only transactions set up on CitiBusiness Online.
What are CitiBusiness Online Timeframes and Cutoff Times?
Timeframes and Cutoff times are furnished for general reference purposes only. All services are subject to agreements, set-up forms and account documentation that describe and define the respective responsibilities of the bank and the customer. All cutoff times are subject to change at any time without prior notice.
Each business day, all ACH batches will be sent at 8:15 PM ET and can be modified until then. ACH transactions awaiting approval are subject to these same deadlines.
Account Reconciliation (ARP)
The below ARP timeframes apply to business days only.
| * Transactions entered after 10:30 PM ET will be processed the next business day. |
CitiBusiness Online Investing
The below CitiBusiness Online Investing cutoff times apply to business days only.
Controlled Disbursement
The below Controlled Disbursement timeframes apply to business days only.
| * Transactions entered after 7:30 PM ET will be effective the next business day. |
Positive Pay
The below Positive Pay timeframes apply to business days only.
| * Transactions entered after 10:30 PM ET will be processed the next business day. |
Open a CitiEscrow Account
CitiEscrow sub-accounts must be opened on business days before 10:30pm ET. Accounts opened after the cutoff time and on non-business days will be effective the next business day.
Posting Activity
10:45 PM ET for Nevada and California
6:45 PM ET for all other areas
Stop Payments
Requests to issue or cancel a stop payment can be accepted until 6 PM ET.
Wires
You can schedule a wire to go out today (immediate), on a future date or on a recurring basis. Wires are processed on business days only.
The following cutoff times apply. If the cutoff time is missed, the wire will be sent the next business day.
| Wire Type | Cutoff Time |
|---|---|
| Immediate | |
| Batch Future Dated Recurring |
| Transfer Type | Cutoff Time | Cutoff Time California and Nevada |
|---|---|---|
| Immediate Internal | ||
| Batch Future Dated Recurring | ||
| Account Opening | ||
| Escrow Account Liquidation |
- Transfer Batches approved after 9:45 PM ET may be processed same-day but posted at the end of the next business day. Transfer Batches approved after 10:00 PM ET may be processed on the next business day
What are some examples of system limitations of CitiBusiness Online?
Transfer between Accounts
$999,999,999.99 limit for transfers between accounts
Wire Transfers
$999,999,999.99 limit for CitiBusiness Online & CitiGold Clients
USD limit for foreign currency wire
When setting up a foreign currency wire if the USD amount is less than $10,000 there is no limit on the time allowed to accept the currency exchange rate. However, if the USD is over $10,000 a user has four minutes to accept the currency exchange rate.
CitiBusiness Online clients can have up to six beneficiaries for an individual purchase of foreign currency to be used to send international (FX) wires.
ACH
Each ACH Batch has a maximum dollar limit of $99,999,999.99
Number of Accounts
Each business can have a maximum of 1,500 accounts.
Bill Payments
There is a bill payment limit of $9,999,999.99
Users can only set up 12 express payments at a time.
Users are only allowed 14 standing orders per payee.
Users are only allowed 855 payees.
CD Opening
$10,000 minimum is required to open a Certificate of Deposit
Users
Businesses can have up to 99 users.
Groups
Each business can have up to 99 groups. Certain groups cannot be re-named or modified. For example, all businesses have a group called 'Not Grouped' which cannot be renamed. CitiEscrow businesses also have a group called 'Control'. Users cannot re-name it or move accounts into or out of this group.